Cummins, Mid-South

TOOLS

INFORMATION

Cummins PRS
QuickServe Online
Cummins EDS

Software Support

New Software Updates

New Software Updates

Cummins launched INSITE Version 8.0 early 2014 and we want to make our certified repair locations aware of these changes.

 For more information please click on the link below!!

INSITE 8.docx


 We are pleased to announce that INSITE™ v7.6.2 will be available for download through the Cummins Inc. Updates.

 For more information please click on the link below!!

INSITE7.6.2ProductAnnouncementFINAL.pdf

Cummins Fast Facts

  • Repeat failure defined as it was just repaired for the same problem at your or any other repair location.
Dealers:
Contact technical support before any diagnostic work has been completed 
•	In Warranty Process:   Attach ECM image to EDS DSID, contact Rapidserve, open a control number, and request to be escalated to technical support.
•	Out of Warranty Process:  Attach ECM image to EDS DSID, contact Rapidserve  and select the out of warranty option, which will transfer the call directly to technical support.

Branches / Distributors:
Contact technical support before any diagnostic work has been completed 
•	Acquire an ECM image and contact technical support for help in determining where to start the diagnostics
    REPEAT FAILURE PROCESS

    Repeat failure defined as it was just repaired for the same problem at your or any other repair location. Dealers: Contact technical support before any diagnostic work has been completed • In Warranty Process: Attach ECM image to EDS DSID, contact Rapidserve, open a control number, and request to be escalated to technical support. • Out of Warranty Process: Attach ECM image to EDS DSID, contact Rapidserve and select the out of warranty option, which will transfer the call directly to technical support. Branches / Distributors: Contact technical support before any diagnostic work has been completed • Acquire an ECM image and contact technical support for help in determining where to start the diagnostics