Cummins, Mid-South

TOOLS

INFORMATION

Cummins PRS
QuickServe Online
Cummins EDS

Facts

  • Repeat failure defined as it was just repaired for the same problem at your or any other repair location. Dealers: Contact technical support before any diagnostic work has been completed • In Warranty Process: Attach ECM image to EDS DSID, contact Rapidserve, open a control number, and request to be escalated to technical support. • Out of Warranty Process: Attach ECM image to EDS DSID, contact Rapidserve and select the out of warranty option, which will transfer the call directly to technical support. Branches / Distributors: Contact technical support before any diagnostic work has been completed • Acquire an ECM image and contact technical support for help in determining where to start the diagnostics
  • In the event of any parts or technical support delays, please advise Cummins Repair Logistics Support (RLS) when they call for an update. If RLS is not engaged, please ask UPS to engage them. Revision History Date Change 12/11/15 Added Parts and Support Delay section 9/3/15 Included all 33 UPS IS12G locations 8/3/15 Original issue

Cummins Fast Facts

  • Repeat failure defined as it was just repaired for the same problem at your or any other repair location.
Dealers:
Contact technical support before any diagnostic work has been completed 
•	In Warranty Process:   Attach ECM image to EDS DSID, contact Rapidserve, open a control number, and request to be escalated to technical support.
•	Out of Warranty Process:  Attach ECM image to EDS DSID, contact Rapidserve  and select the out of warranty option, which will transfer the call directly to technical support.

Branches / Distributors:
Contact technical support before any diagnostic work has been completed 
•	Acquire an ECM image and contact technical support for help in determining where to start the diagnostics
    REPEAT FAILURE PROCESS

    Repeat failure defined as it was just repaired for the same problem at your or any other repair location. Dealers: Contact technical support before any diagnostic work has been completed • In Warranty Process: Attach ECM image to EDS DSID, contact Rapidserve, open a control number, and request to be escalated to technical support. • Out of Warranty Process: Attach ECM image to EDS DSID, contact Rapidserve and select the out of warranty option, which will transfer the call directly to technical support. Branches / Distributors: Contact technical support before any diagnostic work has been completed • Acquire an ECM image and contact technical support for help in determining where to start the diagnostics