Cummins, Mid-South

TOOLS

INFORMATION

Cummins PRS
QuickServe Online
Cummins EDS

EDS

Expert Diagnostic System (EDS)

What is Expert Diagnostic System (EDS)?

EDS is a web-based diagnostic/troubleshooting tool.
It is designed to get to the most likely solution quickly.
This tool is based on technician feedback and historical service events.

For more in - depth information on how EDS would be beneficial for you please click on the link below!!

EDS Training 10-12 Greg Meyer.pdf

Click the link below to access EDS.

https://insite.cummins.com/insite/eds/index.html

 

EDS Update:

 

 

Introducing the EDS integration into INSITE !!

 

One of the great new features within this INSITE release (8.0.3) is the integration of EDS into the INSITE tool. You can find the quick link to EDS system in the lower left hand corner of the INSITE navigation buttons. This link will speed your access to the EDS system and provide you a familiar window for troubleshooting.

 

 

 

As you begin troubleshooting, clicking the "Add new DS" button will auto populate the Customer Name, Unit Number, Mileage, Work Order and Engine Serial Number if you have an active work order image (fields are editable).

 

 

 

Straight from the technicians that contributed to this development, we believe you'll experience the following benefits:

 

·         Reduced time required to populate key information for DSID creation; and

·         Elimination of double entry for information (data keying error reduction).

 

If you'd like to share your feedback on this new feature. Please send your comments to eds.cps@cummins.com

 

 

 

Cummins Fast Facts

  • Repeat failure defined as it was just repaired for the same problem at your or any other repair location.
Dealers:
Contact technical support before any diagnostic work has been completed 
•	In Warranty Process:   Attach ECM image to EDS DSID, contact Rapidserve, open a control number, and request to be escalated to technical support.
•	Out of Warranty Process:  Attach ECM image to EDS DSID, contact Rapidserve  and select the out of warranty option, which will transfer the call directly to technical support.

Branches / Distributors:
Contact technical support before any diagnostic work has been completed 
•	Acquire an ECM image and contact technical support for help in determining where to start the diagnostics
    REPEAT FAILURE PROCESS

    Repeat failure defined as it was just repaired for the same problem at your or any other repair location. Dealers: Contact technical support before any diagnostic work has been completed • In Warranty Process: Attach ECM image to EDS DSID, contact Rapidserve, open a control number, and request to be escalated to technical support. • Out of Warranty Process: Attach ECM image to EDS DSID, contact Rapidserve and select the out of warranty option, which will transfer the call directly to technical support. Branches / Distributors: Contact technical support before any diagnostic work has been completed • Acquire an ECM image and contact technical support for help in determining where to start the diagnostics